can't get 1passsword mini to start up after upgrading my Mac book pro to Mojave from High Sierra

timbell
timbell
Community Member
edited October 2018 in Mac

https://i.1password.com/media/images/opm5-failed-connect-to-mini.png


1Password Version: 7.
Extension Version: Not Provided
OS Version: osx 10.14
Sync Type: Not Provided

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @timbell! I'm sorry for the trouble. The first thing to do would be to restart your Mac. I doubt that will solve the issue on its own, but if you've recently upgraded things, that's where I'd start. Next, after the restart, open Activity Monitor (inside the Utilities folder located in your Applications folder) and see if there are any 1Password processes running. If there are, quit them. Then delete 1Password from your Applications folder. Don't use any app cleaners or uninstallers to do this, as these programs can remove more data than we want them to. Just drag the 1Password app to your Mac's trash, then empty the Trash. Head over to our downloads page and grab a fresh copy and install it, then see if the problem persists.

This discussion has been closed.