Lost two factor auth and need a reset

jmvldz

I recently received a new work laptop and also replaced my phone. I forgot to update Authenticator on my phone and now I am unable to log in to the 1Password website. I don't currently have access to my old work laptop.

Is it possible to temporarily disable two factor authentication?

My support number is #PPL-44257-354.

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1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: 10.13.6
Sync Type: Not Provided

Ben

Hi @jmvldz

Our security team can assist with that, but only via email. I’ve flagged your email ticket for follow up by them. The team should be in touch soon. Thanks.

Ben

jmvldz

Thanks Ben.

Ben

You’re very welcome. If we can be of further assistance, please don’t hesitate to contact us.

Ben

jmvldz

Actually, managed to get access to my old work laptop and was able to get in to my account there. Thanks again!

Ben

Great. I’ll go ahead and close the email ticket then. Thanks for the update. :)

Ben