One-time password give incorrect numbers overseas

slobizman
slobizman
Community Member
in Mac

Normally a user in the US, I am traveling in Portugal. Since I've been on my trip, the one-time password is no longer working--the sites that I try to use it on say it's not a valid code. So, I go to my Auth app, luckily, and get it from there from my iPhone. Any ideas why this is happening?

1Password Version: 7.2.1
Extension Version: 7.2.1
OS Version: OSX 10.14
Sync Type: Family

Comments

  • Lars
    Lars
    1Password Alumni

    @slobizman - probably your computer has not adjusted properly for the time zone changes. This is almost always the cause of failed TOTP codes.

  • slobizman
    slobizman
    Community Member

    Yes, that was it! Thanks. I did not have my location services on and so my time was off. Fixed now.

  • Lars
    Lars
    1Password Alumni

    @slobizman - glad I was able to point you in the right direction. :)

This discussion has been closed.