Is there a way to manually sync app?

kho207bob
kho207bob
Community Member
in iOS

Hi, I had an issue where I created a new login on iOS but it wouldn't show up in any other places (web, Windows, Firefox). After fiddling around for half an hour I was able to get it by force-closing the iOS app and booting it again, which seems to have made it sync.

Is there a way to sync it manually, like how you can drag screen down in Mail and some other iOS apps?

1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: iOS 12.1
Sync Type: Not Provided
Referrer: forum-search:sync

Comments

  • Ben
    Ben

    Hi @kho207bob

    Completely quitting and relaunching the app will cause a sync to happen, as will locking and unlocking it. That said, that should not be necessary. Whenever you make a change in 1Password for iOS it should automatically sync that change (without any further intervention required). If you notice that is not happening we’d like to investigate that.

    Please try this:

    • Create a new item in 1Password for iOS
    • Check the 1Password.com web interface for the item
    • If the item does not appear please send us a diagnostic report

    Sending Diagnostics Reports (iOS)

    Please enable the ‘sync’ diagnostic option.

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/97750/
    • Your forum username: kho207bob

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • kho207bob
    kho207bob
    Community Member

    Hi Ben, thnaks for the quick response. I had lodged a diagnostics report when I had the issue, and it's support ID number is #NSM-47949-359.

    I just tried reproducing the issue again but it was able to sync straight away, which is great that it's working but a bit annoying that it can't be reproduced.

  • Ben
    Ben

    Indeed, it is frustrating when an issue isn't easily reproduced. Unfortunately such issues can be very difficult to track down (and thus fix). We'll take a look at your report and see if there is anything that might indicate why this happened but without the extra 'sync' logging enabled at the time the report was generated... the info may not be there.

    Please do keep an eye out for this, and enable the extra sync logging now. That way if you do notice the issue again you'll be able to send a report that does include that extra information.

    Thanks!

    Ben

    ref: NSM-47949-359.

This discussion has been closed.