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Lost secret key/emergency kit

Commissar222
Commissar222
Community Member
in Memberships

I purchased a 1Password subscription but never logged in. I lost my Emergency Kit and, therefore, my secret key and now am unable to do anything with my account. Am I able to delete my account and setup a new account? I want to use the same email address. If not, would it be simplest to look for a different service to manage my information?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @Commissar222

    Our sales team can assist you in deleting the unused account so that you can create a new one. Please reach out to them at sales@1password.com and then post your support ID here so that we can follow up. Please send the email from the email address associated with your 1Password account.

    Thanks!

    Ben

  • Commissar222
    Commissar222
    Community Member
    edited November 2018

    Hi @Ben

    Bitbot has advised that my support ID is #FGS-67666-751. He said this should help his carbon-based team mates keep track of things. I assume he was referring to you :-D

    Thanks

  • Ben
    Ben
    edited November 2018

    Yes indeed. Thanks. Our sales folks should be in touch soon. :)

    Ben

    ref: FGS-67666-751

This discussion has been closed.