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I started a subscription just before needing to wipe my computer's hard drive and am unable to acces

cpelnick
cpelnick
Community Member
in Memberships

I was using standalone license for years but added a subscription just before experiencing problems with my computer which required me to wipe my hard drive and restore from time machine (Mac) but 1 password data didn't restore - when I downloaded the basic app it pulled in old passwords and information, but I was unable to access the new account because I lost the secret key when I wiped the hard drive. I emailed about 2 weeks ago regarding this and haven't gotten any response. I would like to be able to recover all the data from my previous standalone account and probably just cancel the subscription due to the lack of support.

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Referrer: forum-search:No response from email in weeks and want to cancel membership which I can't access

Comments

  • Meek
    Meek

    Hey @cpelnick, I'm sorry to hear you haven't heard back from your email! Would you mind letting me know the Support ID that you should have received in an automated reply to that email? As we'll need to talk about specific account details, we'll need to continue over email.

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