Can't sign in since I "upgraded" to the subscription version
Like an idiot I went for the subscription version as a long time 1password user and now I can't use it.
It wants a secret key? I have no idea where or what that is.
Thanks for making what used to be easy difficult.
1Password Version: 6.8.8
Extension Version: 7.2.1
OS Version: 10.14.1
Sync Type: iCloud
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Also now the master password I have used for years doesn't work.
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Hey @darwinosx,
I'm so sorry to hear about the trouble accessing 1Password! Let's figure out what is going on. As we'll need to talk account details, could you send us an email to support+forum@1password.com? Please include a link to this forum thread, and reply here with your Support ID that you'll receive in an automated email. That'll help us connect the dots and we'll continue from there.
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I have not gotten a support ID
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That would seem to indicate that we have not received your email. Indeed I’m not seeing any emails in our inbox from the email address you have registered on this forum. Could you please try re-sending and confirm the address you’re sending from is the same one you use here (do not post your email address: we have it on file). Thanks!
Ben
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My e-mail address is correct.
I sent an e-mail directly to support too.
As days go by without a working password manager I have used for years fails to work now....
I use it on my work issued Mac and my personal Mac and my work Mac seems to have no idea I bought the subscription from the App Store .
Whats up with that?0 -
Please try re-sending the email that Meek requested above. We have not received any emails from you. We’d like to help you sort this out but it is an issue we’ll need to address via email, as this is a public forum (everyone can read anything that is written). As such we’re unable to get into specifics about anyone’s accounts here.
Ben
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You have to be kidding me. days are going by and I can't get into 1 password on my Mac. You guys force this subscription model down out throats after years of being a customer and not only did it break my 1Password I can't get any support. I sent the e-mail Nov 7th and have a copy showing it was sent.
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Did you get a support ID back from BitBot when you sent the email? If so can you please post it here? I’m still not seeing any messages from you.
Ben
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I don't know what it takes for you people to get it together.
I have posted here for almost two weeks and sent two e-mails to support.
This is garbage
Years of 1Password use are ending poorly.
I can't even get my passwords out since i "upgraded" to the subscription version and get no support from Agile Bits at all.
I see e-mails being sent. You say you don't get them.
Now what?? I just sit here never being able to access years of passwords?0 -
No i got nothing from bite bot
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I've asked our operations team to look into the issue of us having not received your emails. I apologize for the difficulty. Hopefully they'll be able to figure out what is happening with your emails.
Ben
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@darwinosx I checked with our operations team and they confirmed that we have not received any emails from you -- they haven't even gotten as far as our spam filter. I'm going to try sending you an email. Please reply to it when you receive it.
Ben
ref: JGH-93527-414, NNA-59722-893
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I did reply
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Got it. Thanks. We'll be in touch with further shortly.
Ben
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