Having trouble with family setup

mrdavidbacon
mrdavidbacon
Community Member
in Families

Hi,

I've signed up for a family account and am trying to add my partner to the account.

I sent her an invitation and she created a new account. We added her passwords to this account.

The problem has been signing her in on the MacOS app. I've created separate accounts for us on the computer, and on her computer account I reset the 1Password MacOS app and added her newly created account. Signed in ok, but none of her logins or vaults appear in the app. it just appears to be blank. How do I get her vaults to appear?

Cheers,
David

1Password Version: 7
Extension Version: Not Provided
OS Version: MacOS Sierra
Sync Type: 1Password

Comments

  • mrdavidbacon
    mrdavidbacon
    Community Member

    Seems to have sorted itself out. Maybe just took a while for the app to sync with 1Password.com

  • Ben
    Ben

    Thanks for the update @mrdavidbacon. If we can be of further assistance, please don’t hesitate to contact us.

    Ben

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