1Pass 6 not working after Mojave update

shilling
shilling
Community Member
edited November 2018 in Mac

I just updated to Mojave and 1P6 opens as if it's a newly downloaded and not set up app. It does not recognize me password and I cannot locate any backup files... Is there any hope for restoration?

1Password Version: 1P 6
Extension Version: Not Provided
OS Version:_10.14 Mojave
_Sync Type: Not Provided

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @shilling! I'm sorry for the trouble. You should be able to use 1Password 6 for Mac on macOS 10.14 (“Mojave”), so I'm wondering how you went about upgrading? Did you perhaps do some sort of clean install or migration from another Mac using Migration Assistant or another method? What version of macOS (specifically) and of 1Password 6 for Mac (specifically) were you using previously, and what steps have you taken so far? What happens when you launch 1Password 6 for Mac now -- feel free to take a screenshot of what you’re seeing, if that would be easier.

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