"Dropbox Authorization Failed" error won't let me log in to my 1Password.com account
We just got a new iPad, running iOS 12.1. We have 1Password 7.2.1 installed on the device. We used Apple's automatic setup to bring in the apps and settings from an older device. Now, when I enter 1Password on this new iPad, I get an error message that pops up about every five seconds, saying "Dropbox Authorization Failed" "It appears that 1Password is no longer authorized to connect to your Dropbox account. Tap 'Authorize' to reconnect to Dropbox." "Dismiss | Authorize". This error message is preventing me from signing in to my 1Password.com 7.2.1 Family account. If I choose 'Dismiss', the error message returns in five seconds. If I choose 'Authorize', it takes me to the Dropbox login, but I no longer have my account syncing through Dropbox.
This error message pops up while I am typing in my password to connect the app to my 1Password.com account. It prevents me from finishing the typing of my password. When I hit 'Dismiss' again, it frequently erases the part of the password that I had started typing. I can't type fast enough to get my password entered, before the error message pops up again. I haven't yet been able to complete the entry of the information needed in order to get this 1Password app focused on/connected to my 1Password.com account.
It would sure be nice if there were some way to 1) Dismiss this warning message for longer than five seconds, and/or 2) Have an option in the warning message that would let me abandon my Dropbox connection to 1Password, and take me directly to the sign in for 1Password.com, leaving me free to enter the information, without the warning message reappearing.
I will keep fighting with this error message, and perhaps I will succeed in another few dozen tries. But this doesn't seem like a good user experience to me.
1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: iOS 12.1
Sync Type: 1password.com
Comments
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Hi @Nekoninda
I’m sorry for the trouble. The best way to resolve this, considering you are no longer intending to sync with Dropbox, would be to uninstall and reinstall 1Password for iOS. From the welcome screen you’ll be able to sign into your membership.
I hope that helps!
Ben
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I just had the same problem after restoring a backup to a new iPad. I do sync to DropBox. iOS 12.1. I also had 2-factor authentication with DropBox. It was an insane whack-a-mole through about 30 popups of "Dismiss | Authorize" until I eventually succeeded. A suboptimal experience.
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@peterwi: Sorry to hear that. I wish that Dropbox had an automatic deauthorization for these situations, and just had you sign in again, or, better yet, just migrated the authorization to the new device (though that could have security implications). Either way, Dropbox authorization status isn't something we have control over here at 1Password, so you may want to pass along your feedback to Dropbox. Happy New Year! :)
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I'm trying to set up a new iPad, working from an iCloud backup of the old, dead iPad. This comedy of user-hostile programming has gotten even worse. It continues to start with 1Password, which generates the demand to authenticate with Dropbox, and sets the very short time requirement between hitting Dismiss, and the return of the demand for authentication. The time is too short for me to type in my 1Password master password. Of course, I tried hitting the authorize Dropbox button in 1Password. But now Dropbox is demanding that I unauthorize 16 devices, of which it will only list four, before it will let me log in. Well, I can sign up for a paid Dropbox subscription, to avoid the de-authorizations. Which I have done. Dropbox recognizes that I have done so, but it still won't let me log in on this iPad. I have no problem logging in on other devices. 1Password won't let me log in without Dropbox.
I've deleted Dropbox from the iPad altogether, and 1Password still won't let me proceed. I have also deleted 1Password completely from this device, which Ben suggested, above. Having redownloaded 1Password, and it says that my password for my 1Password account is wrong. Yet I can log into 1Password on other devices with this password. It suggests that I try to log in manually. I don't know what that means. I am typing in my password manually. What is more manual than what I am doing?
Unlike Brenty, this seems like a 1Password problem to me.
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To add more detail about the error message that 1Password is giving me, it says: "A problem with your sigh in" "Please check your Master Password or sign in manually with details from your Emergency Kit or a signed in device." "Try again" I know my Master Password, which continues to work on other devices. I have 'tried again' half a dozen times. I have all the details of my Emergency Kit, but I see no place to enter any of them within 1Password for iOS, excepting my Master Password, which 1Password is rejecting. I am currently typing this message on another signed in device, my Mac, and I have no idea how that is supposed to help me sign in on this new iPad. This error message does not give me any information that I can understand how to make use of. Is there any explanation available on how to do any of the things that this message suggests?
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Are you able to login to your 1Password account in a browser, rather than in a 1Password app on a different device?
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To clarify again, we don't have any control over Dropbox's authentication system. If you're restoring one device from another, the authorization of the original will not work on the new one. Hence you may need to deauthorize the old one, or, at the very least, authorize the new one from scratch. Depending on exactly what was restored, it is often simplest to install a fresh copy of 1Password and/or Dropbox and do the setup from there...but of course that isn't guaranteed to work if the issue is that you need to deauthorize something first.
Of note, if you're using Dropbox at all, you probably don't have a 1Password account, as you'd only have one if you've signed up for a 1Password membership subscription (which doesn't involve Dropbox at all).
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Just in case anyone else reads this thread when they are having a similar problem, I'd like to write down what finally worked, and respond to several items in Brenty's May 7th comment. I DO have a 1Password subscription account, as I mentioned earlier in this thread. The problem is that I used to have a 1Password standalone license, and was therefore a second-class citizen. Even though I have paid the appropriate fines, and upgraded to a subscription account, the history of my crimes continues to haunt me. When I attempted to restore my iPad from a saved backup, some ghost of my previous 1Password standalone account, which in the past was synched with Dropbox, restarted all of the 1Password login problems. Or maybe the cause was elsewhere, but in any case, 1Password again began insisting that I reconnect it with Dropbox.
I no longer use Dropbox with 1Password. I don't want to use Dropbox with 1Password. I have deleted Dropbox from this device. I have the newest version of 1Password, subscription version, running on all my devices, including this new one. My current 1Password doesn't interact at all with Dropbox on any of my devices, except this new one, and this is entirely against my will. I am not holding onto Dropbox, but 1Password is. Brenty says in his May 7th comment, "you probably don't have a 1Password account, as you'd only have one if you've signed up for a 1Password membership subscription (which doesn't involve Dropbox at all)." I DO have a 1Password membership subscription, and I agree that my 1Password subscription doesn't/shouldn't involve Dropbox at all, but 1Password is still insisting on it, even though I've deleted Dropbox from this new device.
I agree that 1Password doesn't have any control over Dropbox. However, after I deleted Dropbox entirely from the new device, 1Password was still telling me that I needed to enable Dropbox in order to sign in to 1Password. I have some trouble seeing how this is a problem that Dropbox needs to solve, when Dropbox isn't even installed on the device, and 1Password is the app that is complaining. Furthermore, I am using the latest version of 1Password with the subscription, and this latest version has never been associated with 1Password on any of my devices. I deleted 1Password from the device, after deleting Dropbox from the device, and then reinstalled 1Password, and I still couldn't log in to 1Password, as I mentioned earlier.
[After doing all the steps described above] In my case, the solution was to do what ag_ana suggested: log into 1Password.com in a browser on my new device. After logging in via a browser, I was able to login to the 1Password app itself.
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However, after I deleted Dropbox entirely from the new device, 1Password was still telling me that I needed to enable Dropbox in order to sign in to 1Password.
@Nekoninda: I'm sorry to hear that. It's certainly not something I've ever heard of before, and given that deleting iOS apps also delete their data, I'm not sure how iOS would be restoring anything in 1Password where it would have anything to do with Dropbox either. It's certainly worth investigating.
Could you please clarify what you're seeing? If it's simpler, take a screenshot of this. To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:
And please generate a diagnostics report, as the logs may shed some like as well. Just be sure not to post anything sensitive here, as this is a public forum. Send them tosupport@1password.com. Thanks in advance!However, I believe it all stems from this:
When I attempted to restore my iPad from a saved backup, some ghost of my previous 1Password standalone account, which in the past was synched with Dropbox, restarted all of the 1Password login problems.
That makes your device restore apps and data from the backup. It isn't selective, and that's how you'd have 1Password looking for Dropbox or whatever, because that's what was in the backup. I still don't understand how deleting the app would have iOS retain that, but perhaps we can learn something and pass that onto Apple.
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Thanks for your response, Brenty. I appreciate your suggestions. As I mentioned, the suggestion of ag_ana solved my problem. Therefore, I no longer have access to the problem and the error messages. While I suspect that I could repeat the problem by repeating the restore process on this iPad, I am hesitant to do that. It's taken me a long and frustrating time to get everything working again, and I want to avoid any actions that would start up the problems again. The new iPad has been working for a couple of weeks, and I hope it continues.
If I get into this problem again, I will take screenshots and generate a diagnostic report, as you suggest. Thanks for your help.
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Ah, thanks for clarifying. I misunderstood your comments.
I too am almost certain you would end up in the same situation if you restored your device again from a backup where you'd had 1Password setup to sync with Dropbox; 1Password will still expect to sync with Dropbox in that case. That's expected, on account of the restore of iOS restoring everything from the backup -- there's no way to pick and choose. The only thing that doesn't make sense to me is why/how 1Password (or any app) could maintain this state after removing the app itself, since iOS is designed to also remove its data. So I was thinking it might be of interest to Apple if that's happening.
Anyway, I understand completely that you wouldn't want to intentionally get into that state again. And anyway, it would be an unnecessary time sink for you, since you aren't currently in that situation. I don't think you'll have any more issues, but if you do please get in touch and we'll investigate. Cheers! :)
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I've had a similar problem several times over the past several months when I switched to/from different iPhones or to/from different iPads. It has happened every time I've reinstalled 1Password on an iPhone or iPad via the restore process. It's frustrating and time-consuming because the Dropbox authorization window keeps popping up while I try to enter my credentials and step through the authorization process--and the process never completes successfully.
I'm running version 7.4.6 on iOS 13.3.1; it also happened on previous versions of iOS.
Here's the scenario, with screenshots (as several queries over the past few years were closed due to lack of screenshots or version info):
1. Open 1Password.
2. Start searching for the password I'm looking for.
3. Get a popup window:
4. Tap "Authorize" and attempt to enter Dropbox credentials.
5. Continue to wrestle with the popup window in (3), which conveniently appears every keystroke or two. Continue to choose "Authorize," though I'm not sure it matters after the first popup.
6. Get the authentication code on my phone and type it in (while the popup window continues to repeatedly appear).
7. Respond "Allow" on a window asking to allow 1Password access to Dropbox:
At this point it seemed like it should've worked. Nope; more authorization failure popups.
In past iterations I limped along in 1Password, dismissing the frequent popups while searching for locally available login data, because I wanted to get the phone or tablet into a functioning state asap. Today I was just too fed up with it so I did a broader search. I finally found a post on MacWorld that resolved the issue. (I eventually found it here too, except that I didn't need to do anything beyond what I list below.)
In iOS:
1. In 1Password, tap Settings > Sync.
2. The display should show Primary - Dropbox. Tap the field.
3. Scroll down and tap Disable Sync.
4. Next, choose "Start Syncing," select Dropbox, logon with your userID and password, and compete 2-factor authentication.
5. In the Choose a Vault screen, tap your main vault (probably apps/1Password/1Password.opvault).
6. If you are prompted to approve a Dropbox connection in the Dropbox account, tap "Allow."I didn't need to do anything on my Mac or other devices: no resets, changes to files/folders, etc., just the iOS device.
I appreciate the 1Password app very much or I would've tossed it out after the first few rounds of this. And, even hough agilebits doesn't have control over the Dropbox authorization process, I would note that 1Password is able to complete the process via Settings when it cannot complete it successfully from the main part of the app.
I doubt that all authorization errors are exactly the same as mine, but maybe this info will be useful to others--hope so.
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I am having the same pop up issue. When I moved from 4 to 7 back in February I changed the vault from Dropbox to 1Password cloud. Everything was working fine until I upgraded my iPhone couple days ago. All of the data transferred and I thought it was in the 1Password cloud vault. Still think so, but not positive. When I click on categories on the new phone in the 1Password app, all data is there. But the annoying pop up persists. Help.
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No, it just shows the same vault I see on my iPad which works perfectly. To make sure they were the same I edited a note on my iPad then looked at the note on my new iPhone and the new edit was there. This then is the new vault I set up when I moved from 1Password 4 to 7 back in February and is the one on the new iPhone. So I just need to stop 1Password on the new phone to stop looking for the Dropbox vault. How to do that? The pop up asking to authorize the Dropbox vault is persistent and very quick to re pop.
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If you sign in at https://my.1password.com/ do you see all of your data there? If so I'd recommend uninstalling and reinstalling the 1Password app from the iPhone. Then sign into your account in the app.
Please let us know how that turns out.
Ben
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Well, that did it. Logged into 1Password, saw my data, deleted 1Password, reinstalled and that nasty pop up went away. Whew!
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Thanks for the update. :) Glad to hear that worked out.
Ben
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