Locked out of account because of MFA

PhilM12345678
PhilM12345678
Community Member
in iOS

Hi,
IS there a way to recover my account if I had to change my phone and don't have access to my authenticator app , thus cannot enter the MFA code.I have the security key, and master password but have no way of going past the MFA
Of Course I see on the website,that you can have a trusted contact to recover your account which I have not configured.
Am I screwed and need to create a new account ?

1Password Version: Not Provided
Extension Version: Not Provided
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Comments

  • Ben
    Ben

    Hi @PhilM12345678

    Do you have any authorized devices or web browsers? If you do you should be able to log in there and disable MFA. If you do not you’ll need to reach out to our security team for further assistance. Please email us at support+forum@1password.com and post the support ID you get back here in order to get in touch with them.

    Thank you.

    Ben

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