Installed Firefox add on, never prompted for auth. Button doesn't work

coreyadam
coreyadam
Community Member
in 1Password in the Browser

Installed Firefox addon and never prompted me for authentication. It did nothing but button appeared in toolbar.
I click on 1password button and just sends me to moz-extension://56056eee-dd99-4c91-8fb0-ff0caa3e0411/app/app.html#/page/welcome. Page is blank

1Password Version: 7.2.581
Extension Version: 1.12.2
OS Version: Windows 7
Sync Type: Not Provided
Referrer: forum-search:Firefox add on problem, not prompting for authentication

Comments

  • dalton
    dalton

    Hey, @coreyadam, thanks for reaching out to us about this. Did you install 1Password X while in a private window or have either of the following preference enabled, by chance?

    • Never remember history
    • Always use private browsing mode

    If so, you'll need to disable private browsing mode as 1Password X doesn't currently function properly while Firefox is in that state.

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