Lost secret key/upgrading from regular iOS to full membership
Can't access my secret key information - I've just emailed sales@1Password.com - I have a ticket # [#ECT-62543-885]. And, today I received notification my credit card is being charged for my membership. I can't access anything!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I have lost my secret key and now I'm being billed for an account i can't access
Comments
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@oliviaknits: We don't have your Secret Key. Only you ever did. So it's not something we can give to you. Which device/browser are you using your 1Password.com account in currently? You'd be able to find it there:
Find your Secret Key or Setup Code
Otherwise you'd need to have an admin on your account help you recover it or start over.
In case you end up needing help with the latter, I'll also get back to you via email shortly.
ref: ECT-62543-885
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I'm using iPassword in the iOS app. And, I can still access the information there. I just can't sync to my laptop now. Anytime I need to access the password for any website I have to open my phone.
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If you have access to your data on a device still, that's good. We can work with that.
Anyway, let's continue the conversation via email to avoid further confusion. I'll close this.
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