how to uninstall

Tilper

Hi there, I've tried to use the app but I can't install the update or remove it or anything else. I keep getting the message: "1password 7 can't be opened during the installation"

1Password 7
Version 7.1.2 (70102001)
Mac App Store

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:uninstall

Lars

@Tilper - I'm sorry for the trouble. You need to make sure

1. Safari is not open (the Safari App Extension is now actually part of 1Password 7 for Mac itself, so if Safari 12 is open, you won't be able to update), and
2. You must Quit 1Password 7 Completely by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu) in order to FULLY quit it.

Give that a try, then re-try your update. Let us know how it goes! :)

Tilper

Hey @Lars, I have removed the safari extension, also removed the menu bar icon, ended all tasks and apps running leaving only the OS and I still get the message when I try to update or remove. I can't understand what's going on.

Lars

@Tilper - I'm sorry for the continued confusion. Can you take a screenshot of the error message you’re seeing, and post it here? Thanks.