Trial Expired when I purchased in 2015.
Hello, I am Junsik Kim. I have been an advocate for 1password and have been using it since 2015. I bought both '1Password - Password Manager and Secure Wallet, Pro Features' and '1Password - Password Manager and Secure Wallet' through the app store but today, I am getting the Trial Expired notice on 1password. What's happening and how can I resolve this? I'm using 1password 6. Thanks.
If it helps, below are my purchase details.
[private details removed; this is a public forum]
1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 10.13.6
Sync Type: Dropbox
Comments
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I tried to sign up for 1Password Membership thinking I needed to. Is there a way to revert back to the app store order?
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Hi I'm using 1password on my Mac but don't know how to revert back. It still has the 'Trial Expired' sign on the top right. My data is inside a dropbox folder and is a .agilekeychain file. Let me know asap. Thanks.
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When I go to Preferences and select the Accounts tab, I do not see any log in information. The left column is blank. Still have the 'Trial Expired' status. :( This is very disappointing...
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You mentioned that you purchased 1Password 6 from the App Store. Did you install 1Password 6 from the App Store? That purchase would not work for 1Password 7, and would not (generally) work for 1Password downloaded from our website.
Ben
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Yes I purchased 1Password for both mobile and desktop in 2015 and have been using it well until now. How do you recommend I get the App Store version for my mac?
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This guide should help:
Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books - Apple Support
However please note that 1Password 6 has been retired and is no longer being updated. The long term solution would be to upgrade. I'd highly recommend looking into ugrading to 1Password membership:
Upgrade to 1Password 7 for Mac
I hope that helps!
Ben
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