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Upgrade from Individual to Family, from iTunes

bunger
bunger
Community Member
in Memberships

I had subscribed through iTunes and was only a few days into the trial, but want to move and trial the family plan. I have already cancelled the iTunes subscription and sent an email to 1Password support. That # is: #RBZ-75342-618

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Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited November 2018

    It isn't possible to switch to a different account type after the fact with an Apple subscription you've already setup. You'd need to switch to billing through the website. This isn't something we can help with here in a public forum since it inherently involves account information, so support@1password.com would be the way to go. And frankly trying to have a conversation in multiple places will just slow things down for everyone and cause more confusion. I'll close this and reply via email shortly.

    ref: RBZ-75342-618

This discussion has been closed.