Can not open when transferred to new Iphone Xs

SandraPO
SandraPO
Community Member
in iOS

I have a standalone version, which is backup to ICloud, on both my iPhone and Ipad. When I upgraded my phone, the app installed but would not let me open with my username/password. It asks for a sign-in address, your secret key, email, and password. I did not have a secret key, nor sign-in address. Before I just used my username and password. As I understand it, the old standalone versions you do not have a secret key. Yet it will not proceed unless I input it. All my apps were up to date as of Tuesday.
Any idea what I might be doing wrong or how to get my data to open? Thanks for any advice. By the way, I am not a guru, so please try to keep it simple. Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 12.0
Sync Type: ICloud

Comments

  • Ben
    Ben

    Hi @SandraPO,

    I'm sorry to hear about the trouble. Instead of selecting the option to sign in to a 1Password.com account from the welcome screen please scroll down and select the iCloud option.

    I hope that helps!

    Ben

  • SandraPO
    SandraPO
    Community Member

    That did it Ben! So easy!!! Thank you.

  • Ben
    Ben

    You're very welcome @SandraPO. :) If we can be of further assistance, please don't hesitate to contact us.

    Ben

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