I can not access my account but have PW/Key information
I have barely used this program - I set it up quite a while ago - I only had the "free" version. I decided that I really need to use this type of software so I tried today to access my account and use it. I was able to pay using Apple Pay for my account but I am unable to access it. I do have my account key and master password from when I printed them a long time ago. The "Emergency Kit" printout is from 1/7/17
How do I proceed if every time I try to log in it says the attempt isn't valid??
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I can not access my account but have PW/Key information
Comments
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@DarkShift: You will not be able to access it without entering all of your account credentials correctly. There's just no way around that. There is no back door.
(Un)fortunately AgileBits has neither access to your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:
https://support.1password.com/forgot-master-password/
Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:
https://support.1password.com/recovery/#begin-recovery
If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.
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