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2FA Locked out!

kgor
kgor
Community Member

I contacted support and haven't heard back but I recently got a new phone and thus my authenticator app for 2FA reset and now I can't login online to get the code to reauthorize. Is it possible for you to reset my 2FA?


1Password Version: 7
Extension Version: 1.2
OS Version: OS X 10.13.6
Sync Type: 1Password family account

Comments

  • Ben
    Ben
    edited November 2018

    Hi @kgor,

    We should be able to help, yes. Please note that having us reset 2FA should be a last resort as, as you've found, it can take a few days to get processed. I'd highly recommend looking into an authenticator app that can be backed up or synced so that replacing a device doesn't cause you to be locked out of your account.

    I've flagged your issue for follow up by our security team. They'll be in touch to assist with this soon.

    Thanks!

    Ben

    ref: DUH-28828-841

  • kgor
    kgor
    Community Member

    Thanks Ben. Mine does and I'm not sure why I didn't have it set up. Thanks again!

  • You're welcome. :)

    Ben

This discussion has been closed.