No server communication after waking up computer

p0358
p0358
Community Member
in 1Password in the Browser

Steps to reproduce (might require some time between them, also my little amount of memory on the laptop could cause this too):
1. Have Chrome browser opened
2. Put your computer to sleep for some time
3. Wake it up
4. Notice that 1Password X has no server connection: no new login data will appear (if added on another device), you cannot save/update new login information getting error message that says the extension was unable to contact the server

This happened to me dozen of times, though I was not always paying attention since you don't update or save new login information that frequent, but I believe this behavior might be the case even each time. Restarting the browser seems to fix it, but that's not what I wanna do each time, right? Disabling and enabling extension in settings without restarting the browser does not help.

1Password Version: Not Provided
Extension Version: 1.12.3
OS Version: Windows 10 1803
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    edited November 2018

    Hello @p0358,

    I believe the beta version of 1Password X may include a fix for what your describing, if I'm identifying the correct bug based on your description. In order to see if I have identified the correct bug I have a request. When it next happens can you try locking 1Password X and then unlocking and seeing if the issue persists or if it starts to behave again.

    As it's Chrome, you could then also try the beta version of 1Password X if you find you can reliably reproduce the issue. You can find the beta extension at 1Password extension - Chrome Web Store. You're certainly not obliged to test the beta if you'd rather what for a stable release, I only offer it in case you're happy to try and on the possibility that it might help.

    ref: x/b5x#638

This discussion has been closed.