I lost my secret key , how should I start over ?

keal

I saw the article , it said I need start over .
My email can't register.
Do I need to pay again ?
How to delete credit card from old vault ?

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keal

I sent a email to sales@1password.com .
Is there anything I can do ?

ref: WMA-74333-689

Meek

Hey @keal, I'm sorry to hear that your Secret Key is lost!

I'm guessing this is the article that you mentioned:
https://support.1password.com/secret-key/

Indeed, if none of the suggestions there helped you find your Secret Key, then you will need to start over. I can help move the credit from your old account over to your new account, as well as cancel your subscription on the old account.

Since we'll ned to discuss certain details about your specific account, we'll need to continue the discussion over email. Would you mind letting me know your Support ID that you should have received in an automated reply to your email?

keal

Hello @Meek .

My Support ID is [#JIP-14596-938] , but I still want use the old email address as username .

If I start over , do I need pay again ? I already pay the membership for a year .

Thanks for you help .

Ben

Thanks @keal. Our sales team will be able to assist with that. They can move any remaining credit you have over to a new account after they help you delete the old one. It is currently taking a few days to process the requests we're receiving but we'll be happy to help as soon as we can. Please give us a few days to respond to your email.

Thank you.

Ben

keal

OK , I understood .

I'll wait your respond email .

Thanks again !

Ben

No problem. :)

Ben