Got free code, now I have 2 accounts with same email! The first account has 20% discount, how merge?

poobear
poobear
Community Member
edited November 2018 in Families

I have a paid 1Password account. This week I got a code for a free year of family account. I used the same email as my personal account, hoping that my personal account would get a year worth of family features. Instead, a new account was created, and I now have 2 accounts with the same email.

The personal account has 20% discount forever (MacPowerUsers discount I think). The problem I see now is that, after the free year, I will have to pay the full price.

What options do I have? Can I merge the accounts somehow? Can I transfer the one year free to the old personal account? Can I transfer the 20% discount to the new family account?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS 10.14.1
Sync Type: Not Provided

Comments

  • poobear
    poobear
    Community Member

    Anyone knows the answer? Or should I clarify the question?

  • Hi @poobear

    The Thanksgiving promotion is applicable to new memberships only. It cannot be combined with any other promotions or offers. Sorry about that!

    Ben

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