Phone upgrade

g4iwr
g4iwr
Community Member
in iOS

I have upgraded phone from iPhone 8 to iPhone XS. 1 password is asking for information on secret jet and address that I don’t have as I paid a one off fee. 1 Password has always worked on previous phone changes. Is there anything I can do.

Comments

  • Ben
    Ben

    Hi @g4iwr

    It sounds like you're selecting the 1Password.com account option from the welcome screen but do not have a 1Password.com account. You didn't mention how you are syncing your 1Password data, but please scroll down on the welcome screen and select the appropriate option.

    I hope that helps!

    Ben

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