My account has been frozen.

baibye
baibye
Community Member
in iOS

What can I do?

Comments

  • Ben
    Ben

    Hi @baibai

    I'm sorry to hear about the trouble. Are you subscribed through Apple? If so could you please email your receipt for your subscription payment to us at sales@1password.com? When you do so please post the support ID that you get from BitBot here so that we can follow up.

    Thank you.

    Ben

  • baibye
    baibye
    Community Member
    edited December 2018

    I’ve send email,there’s no any reply.@Ben

  • Ben
    Ben

    @baibye

    It seems you may have missed this portion of my instructions:

    When you do so please post the support ID that you get from BitBot here so that we can follow up.

    That said, I was able to locate your email. I'll request that someone from our sales team get in touch with you today. I apologize for the difficulty.

    Ben

    ref: EPX-86855-518

  • baibye
    baibye
    Community Member

    @Ben
    The support ID is [#EPX-86855-518].

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks. We'll continue the conversation there. :)

This discussion has been closed.