Infinite crash

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eno
eno
Community Member
in iOS

Infinite crashed, it's happens on both the iPhone and iPad.
iOS 12.1
1Password 7.2.2
How to fix that?

Comments

  • Ben
    Ben
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    Hi @eno,

    When are these crashes occuring? What action are you taking just before the crash occurs?

    Ben

  • eno
    eno
    Community Member
    Options

    Hi @Ben ,
    it happens every time when I open the app from iOS.
    click the app icon→face ID→first screen sticked→crashed

  • eno
    eno
    Community Member
    Options

    I can not open my 1Password ios app.
    I'm troubled.

  • Ben
    Ben
    Options

    I understand. Thanks @eno. If it'll do it... I'd like to ask you to create a diagnostics report from your iOS device. Please open Safari, paste this address in the address bar, and allow Safari to open the link in 1Password:

    onepassword://diagnostics

    Additionally please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/98786/
    as well as your forum handle.

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Ben

This discussion has been closed.