Face recognition

SueWalrath

I just bought an iPhone X and when I turned on the face recognition in iPassword now it won’t open. I touch the icon and a screen pops up but immediately closes. Can I fix this? If not I’m afraid all my data is lost

Ben

Hi @SueWalrath

Thanks for taking the time to write in. I apologize for the delayed reply. It appears your message may have gotten stuck in our spam filter and so I'm only just seeing it now. A few questions to better help us help you:

• You mentioned "iPassword" (eye password). Are you using iPassword, or 1Password (one password)? We are responsible for the latter. The former is a different offering from a different company. Assuming you're using 1Password, let's continue...
• What version of iOS do you have installed on the iPhone X? You can check in the Settings app under General > About > Version
• If you look in the App Store app on your phone in the Updates tab do you see an update available for 1Password?
• How have you been syncing your 1Password data? Do you have a 1Password subscription membership? If not have you set up 1Password to sync with either Dropbox or iCloud?

Please let us know.

Ben

SueWalrath

I have iPassword. Sorry. Thanks for your response

Ben

No problem. :+1:

Ben