iOS PIN engaged, lost TouchID, can’t turn PIN off and re-engage TouchID

mylife98
mylife98
Community Member
in iOS

I think I was playing with the new PIN setting in Settings>Advanced>Security, turns PIN on, tried it out - all ok.

But I want to go back to TouchID and turn PIN off. There is no longer TouchID option in Settings>Security, PINCode.

If I go back to Settings>Advanced>Security, it only shows Require Master Password - no setting for enable/disabling PIN, as there was to initially enable it.

I’ve tried deleting all 1Password data (from Advanced menu), uninstalling and installing the app - no luck PIN compels back every time.

1Password Version: 7.2.2
Extension Version: Not Provided
OS Version: iOS 12.1 16B92
Sync Type: 1Password.com
Referrer: forum-search:iOS pin

Comments

  • Ben
    Ben

    Hi @mylife98

    I'm sorry to hear about the trouble. Please try this:

    • Open the Settings app
    • Navigate to Touch ID & Passcode
    • Enter your iOS Passcode if requested
    • Turn OFF [Device] Unlock (where "Device" is iPhone or iPad)
    • Restart the device: https://support.apple.com/en-us/HT201559
    • Open the Settings app
    • Navigate to Touch ID & Passcode
    • Enter your iOS Passcode if requested
    • Turn ON [Device] Unlock
    • Launch & unlock 1Password
    • Check Settings > Security and see if you now have the option to enable Touch ID

    Please let us know how it turns out.

    Ben

  • mylife98
    mylife98
    Community Member

    Yes! That worked perfectly. TouchID restored.

    Thank you for your support.

  • Ben
    Ben

    Thanks for the update mylife98. I'm glad to hear that did the trick. If we can be of further assistance, please don't hesitate to contact us.

    Ben

This discussion has been closed.