Don't have my authenticator app anymore, being repeatedly asked for six digit code.

benjr
benjr
Community Member

I have recently replaced my phone and had not specifically backed up the authenticator app. I have lost the 1Password code generator. I have my master password and everything else but cannot do anything without the code generator. I have emailed your support and replied to a member on Reddit but have received no help. Please can someone help me out.


1Password Version: 7.2.2
Extension Version: Not Provided
OS Version: OS Mojave 10.14.1
Sync Type: Icloud

Comments

  • danco
    danco
    Volunteer Moderator

    Unfortunately AgileBits support are rather swamped at the moment., and may take ages to reply. But they can and will help in due course.

  • Lars
    Lars
    1Password Alumni

    @benjr - I'm sorry for the trouble, as well as the delay in our response. It looks like between then and now, you've gotten some help via email; let's keep the conversation going that way, if you don't mind, since it involves personally-identifying information. Thanks! :)

This discussion has been closed.