1pwd6 devices not synchronised

epatrickt
epatrickt
Community Member
in Mac

I'm using the updated vault held on Dropbox across a couple of Macs. While most logins appear to be showing I have noticed one (so there may be more) login that appears in 1pwd on one device but not on the other. I don't see any sync error being reported and have only one vault. Probably being thick in some way but I can't see why this would be. What should I look for to resolve this please?

Thanks

1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 10.14.1
Sync Type: Dropbox
Referrer: forum-search:not sync

Comments

  • Lars
    Lars
    1Password Alumni

    @epatrickt - that's quite unusual; we don't have any control over Dropbox's sync mechanism, but we have tested it thoroughly and that's why it's one of our approved advanced sync methods. Given what you've said you're experiencing, I'd like to ask you to create some diagnostics reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/?mac

    —iOS—
    https://support.1password.com/diagnostics/?ios

    Please add the following code (including the square brackets) to the Subject line of your diagnostics emails before sending them:

    [#ADX-86397-892]

    This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

    For anyone else reading, please note: this ID is for @epatrickt only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: ADX-86397-892

This discussion has been closed.