Ctrl + [\] has stopped working

aurelius

Hi,
I'm not sure what I did, but Ctrl + \ no longer works to fill forms in the browser. I had previously installed the 1 Password X Chrome/FireFox extension, then uninstalled it and re-installed the classic 1Password extension. Now, Ctrl + [] doesn't seem to do anything. I checked the settings and didn't see anywhere to set this. Any tips to get this restored? Thanks!

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1Password Version: 7.2.581
Extension Version: 4.7.3.90
OS Version: Windows 10 (latest)
Sync Type: my.1password.com

kaitlyn

Hey @aurelius! It's hard to pinpoint the cause over the forums, but it sounds like the classic 1Password extension disconnected from the desktop app after installing 1Password X. I'd love to see a diagnostics report from your device so I can find the root of the issue.

This link will guide you through the steps and has sections for the various supported versions of 1Password.

How to send a 1Password diagnostics report

Please do not post your Diagnostics Report in the forums

The email address you will want to use is support+extension@1password.com.

Once you've sent the report you should received an automated response from us with a ticket ID. If you can post that ticket ID here it will help us locate your diagnostic report.

Thanks, and we'll talk soon! :)

aurelius

Hi @kaitlyn . I took that as a cue to try uninstalling and reinstalling. That seems to have done the trick! I uninstalled and reinstalled the desktop app and extension. Sorry, I should have tried that before submitting this. All good now, though. Thanks for the help!

AGAlumB

No worries. Glad that helped! Reinstalling can have 1Password reregister its shortcut if something else has taken it, but if it happens again it's probably a good idea to investigate what that might be. Anyway, it sounds like you should be all set, but we're here if you need us. Cheers! :)

aurelius

Hello @kaitlyn and @brenty . I guess I spoke too soon. The shortcut got disconnected again. I've sent in a ticket, as per Kaitlyn's instructions. The Ticket # is #QMQ-22568-182. Thanks!

ag_sebastian

Thanks for the ticket link, @aurelius! :)

I've grabbed it and will look into the issue. Talk to you via email.

Luikart

Ctrl + \ has stopped working to autofill name and password. I'm using Windows 10 and Chrome

AGAlumB

@Luikart: Which version of Chrome do you have, and what is the extension version you're using there?