New Device with 2FA authentication issue

lavroy
lavroy
Community Member
in iOS

On my old phone, I used Authy for code generation with 2FA.
I just got a new iPhone and I was promoted "Enter the six-digit authentication code from your authenticator app".
I no longer have the old phone, how can I get the authentication code and resolve this issue?

1Password Version: Not Provided
Extension Version: Not Provided
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Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @lavroy: If you are temporarily away from the device where your authentication code is generated, it may be best to wait until you have access to that device again. Alternatively, you could use a device that is already signed in, whether it’s one of the 1Password apps or a browser you’ve signed in with before. The code is only needed when signing into a new device/browser, so you could access your account on an existing device and disable it from there:

    1. Click your name in the top right and select My Profile on 1Password.com in a browser where you've already signed in previously
    2. Click More Options on the left and select Turn Off Two-Factor Authentication.

    From there, you can also re-enable 2FA to get a new TOTP secret and set it up again if you wish. Just be sure to save a backup somewhere safe.

    Finally, several authenticator apps have backup and recover options. Authy is one example of an app that allows you to recover your 2FA codes if you lose your phone. You can find their instructions here:

    https://support.authy.com/hc/articles/115012672088-Restoring-Authy-Access-on-a-New-Lost-or-Inaccessible-Phone

    But even for those who don’t use Authy, it’s worth checking to see if the authenticator app has options available for recovery.

    Also, if you're part of a 1Password Teams/Business plan, another admin could help you recover your account, which could allow you to regain access:

    https://support.1password.com/recovery

    Otherwise, if you won't have access to the device where the authentication code is generated going forward, or any other devices you've already authorized with your 1Password.com account, you'll need to contact us at support@1password.com to see if it's something we can help with. Just post the Support ID you receive here.

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