Problem, I get a message " 1Password7" cannot be opened during installation? what do I do?

chilili
chilili
Community Member

I can't get 1Password7 to update, I get a message that the prg is open and it isn't.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @chilili! Without a little more information, it's going to be difficult to say exactly what might be wrong with your specific setup, and how we might help you right it. Two things you can try without much more in-depth examination would be: make sure you Quit 1Password 7 Completely by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu). If you're using just File > Quit or ⌘Q, that won't do it. Also, make sure Safari is fully quit as well, since the Safari App Extension that's in use by version 7.2 and later is now actually part of the 1Password app, so it won't update if Safari is open. Let us know if that's helpful.

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