can't log in so i can changs primary valt location in preferances
said vault had not been up dated for five weeks. my password will not open the ap so i can connect to the vault in I cloud. I have other computers that are working.
1Password Version: 6.8.89
Extension Version: Not Provided
OS Version: 10.14.2
Sync Type: iCloud
Referrer: forum-search:can't log in
Comments
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Hi @rmickbush
My apologies for the delayed reply. Could you please confirm how your devices are set up? It sounds like you may have both a 1Password.com membership account that has vaults within it as well as a Primary vault. Is that correct?
Here is how 1Password handles unlocking:
- If a Primary vault (standalone vault) exists the Master Password for the Primary vault will unlock 1Password. Changing your membership password will have no effect. You can read about how Master Password changes are synced across Primary vaults here: https://blog.1password.com/how-1password-syncs-changes-to-your-master-password/
- If a single 1Password membership has been added (with no Primary vault) then 1Password unlocks using the Master Password associated with that membership account
- When multiple 1Password memberships have been added (with no Primary vault) 1Password unlocks using the Master Password of the first added membership
1Password only ever acccepts one Master Password. All memberships / vaults are unlocked when 1Password unlocks. In general we do not recommend having a Primary vault when using 1Password.com.
If you are in a situation where you know your 1Password.com credentials but do not know the Master Password for the Primary vault on a particular device the only recourse, other than remembering that Master Password, is going to be to reset 1Password and then log in to your account. This will cause you to lose the Primary vault, but you'd still have access to your other vaults. If you need to do that you can do so from the 1Password for Mac lock screen by selecting Help > Troubleshooting > Reset 1Password Data.
I hope that helps!
Ben
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