Can my fingerprint option restored?

Merilou
Merilou
Community Member
in Lounge

I mistakenly erased the fingerprint option to sign in to my account. Can I get that back? I don’t remember my password.
Can you help me?

1Password Version: 2,0
Extension Version: Not Provided
OS Version: 12.1.1
Sync Type: ICloud
Referrer: forum-search:I mistakenly erased my fungeroruin option too sign into my 1Password account. Can it be restored?

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    You will only be able to reactivate fingerprint unlock after entering the Master Password correctly. The Master Password is needed to decrypt the data. If you've forgotten it, (un)fortunately AgileBits has neither access to your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.

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