Only a few items show up until 1Password IOS is restarted.

jk1pw
jk1pw
Community Member
in iOS

Temporary panic! My wife used Touch ID to log into 1Password on her iPhone 6 and asked me why just a few of her password items were showing. She had all vaults selected. We closed the 1Password app and restarted it. She logged back in, and everything was there.

My first thought was that the app had to sync with the cloud, but that doesn't seem correct. Aren't all her passwords supposed to be stored locally?

She's been a hard sell on using 1Password and so this hiccup hasn't helped.

Ideas on what was going on?

Thanks

1Password Version: 7.2.4
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @jk1pw

    Was your wife viewing the All Items category within All Vaults? Please let me know.

    Ben

  • jk1pw
    jk1pw
    Community Member

    Hi, Ben,

    Good question. I'm not sure. And she doesn't remember. After further review I think we were looking under "Organize" instead of "categories". I guess Organize just shows tagged items, and she has few tagged. Now we know.

    Thanks for your quick response.

    Kevin

  • Ben
    Ben

    I'm glad to hear that's all it was and not something more sinister. Thanks for the update. If we can be of further assistance, please don't hesitate to contact us.

    Ben

This discussion has been closed.