I"m having trouble adding a member to our team

dglasgsal
dglasgsal
Community Member
in Business and Teams

This member already has an account. I invited and confirmed her, and paid for 1 year of her team membership, but She can't see our shared vault. Help please! Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @dglasgsal

    That is a common symptom for accounts that have not yet been confirmed. Could you please double check that you've confirmed her account?

    Thanks.

    Ben

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