Accidentally deleted one account minutes after paying for family account

cbserra

Hello

I had opened a ticket, but maybe I can get a resolution more quickly here.

I had forgotten my 1Password online password initially, so I created a new one. After creating a new one, I found the original's password in the Vault which was still downloaded with my licensed version of 1Password.

Now having two online accounts, I mixed them up and deleted the one I had just paid for the family plan. I am unable to recover that account (if possible) as the Vault was then removed from my local 1Password licensed copy, and I don't remember the password.

I was hoping I could be refunded or credited for my purchase so that I can apply it to the online account I did not delete.

Thanks
Chris

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @cbserra

It appears Jeremy has already helped you with this via email. :+1:

Ben

cbserra

Hi @Ben

Yes, this issue can be marked closed. Thanks!

Ben

:+1: :)

Ben