Unable to get Chrome Extension and 1Password to work together

netgeek
netgeek
Community Member
in Mac

It's working just fine on my work Mac, but my personal Mac, no dice. I'll install the extension, but 1Password keeps telling me to install the extension when I trigger it (cmd-). I've uninstalled and reinstalled the extension numerous times, closed and launched both Chrome and 1Password with no luck.

Version 4.7.3.90 of the extension. Version 7.2.4 (70204000) of 1Password

1Password Version: 7.2.4
Extension Version: 4.7.3.90
OS Version: OSX 10.14.1
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @netgeek: Thanks for reaching out. I’m sorry for the trouble! It sounds like something is just hung up there. Please do the following:

    1. Remove the extension from Chrome
    2. Quit Chrome and drag it to the Trash
    3. Quit 1Password Completely -- Command Option Control Q -- and drag it to the Trash
    4. Restart your Mac
    5. Install a fresh copy Chrome in the system /Applications folder: https://www.google.com/chrome/
    6. Install a fresh copy of 1Password in the system /Applications folder: https://1password.com/downloads/
    7. Install the 1Password desktop extension: https://support.1password.com/1password-extension/

    Try using both the keyboard and mouse to fill, and let me know the results.

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