I am locked out

plumbago
plumbago
Community Member
in Mac

Hello,
I am locked out of my editing with a message reading "trial expired." I never signed up for a membership because I have a license.
Thanks,
Karen

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:have license do not want subscription locked out

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @plumbago! I'm sorry for the confusion -- but without a little more basic information, I'll be mostly just guessing at what might be going on. Can you tell us please:
    1. What specific version of 1Password you have installed?
    2. What specific version of 1Password for Mac license you purchased (and approximately when, if you know that)
    3. Anything else you think might be relevant or helpful for us. If you like, take a screenshot of the Trial Expired message and include it in your reply. Thanks!

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