my password isn't working but i know it's the right password!!
software update asked me if i wanted to update to latest version of 1st password.
my computer guy said i should.
now my password won't work!!
i know it's the right password, i don't know what to do!
1Password Version: 7
Extension Version: Not Provided
OS Version: OS Sierra 10 12 6
Sync Type: Not Provided
Referrer: forum-search:my password isn't working but i know it's the right password
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Hi, I know this might sound dumb but I feel someone should ask: did you confirm what gets entered is what you expect to be? Could the keyboard change when inputting in the app?
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Welcome to the forum, @ninas! I'm sorry for the trouble. If you upgraded to 1Password 7 for Mac, you may have signed up for a 1password.com membership during that upgrade. If so, you would've been asked to provide a Master Password for this new account you were creating. At that time, you could have used the same Master Password you used previously in your 1standalone 1Password setup, but you would not have been required to use the same one. Can you remember if that sounds like something you did?
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