Duplicate billing via iTunes

Barrer1965
Barrer1965
Community Member
edited January 2019 in Lounge

I am relatively new to 1PASSWORD and think that it’s a great product, but I have just noticed that I have been billed twice for the same account - once via the 1PASSWORD account on 2nd December; and now via iTunes App Store on 27th December. I’ve obviously got confused when setting up the account and would appreciate some assistance in resolving it...?

1Password Version: 7.2.5
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ref: RTM-39839-668

Comments

  • Ben
    Ben

    Hi @Barrer1965

    I'm sorry to hear about the duplicate billing. I see you've also emailed us about this situation. As we'll need to go over some private details we'll need to address this via email, rather than in this public forum. Our team is a little more backed up than usual due to the holidays but someone from our sales team should be in touch within the next few days to help you sort this out.

    I do apologize in advance for the delay.

    Thank you.

    Ben

  • Barrer1965
    Barrer1965
    Community Member
    edited January 2019

    Thank you Ben.

    Happy New Year

    ref: RTM-39839-668

  • Ben
    Ben

    To you as well. :)

    Ben

This discussion has been closed.