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can't generate diagnostic report

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shosek
shosek
Community Member
edited March 2014 in 1Password 3 – 7 for Mac

I can't synch between a Mac running OS 10.6 (1Password 3.8) and a Mac running OS 10.9 (1Password 4). I can't generate a diagnostic report on the Mac with OS 6. The program generates an error message saying I need OS 7. Is there some other way to do this?

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  • Megan
    Megan
    1Password Alumni
    edited March 2014
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    Hi @shosek,

    If you ned to generate a Report in OS X 10.6, using your browser please download a small standalone tool from us that will run a networked copy of our diagnostics tool.

    http://i.agilebits.com/kyle/tools/1Password_diagnostics.zip

    After the download is complete, use Finder to locate it. It should be in your downloads folder. If the file ends in .zip then your browser has not already unzipped it. Please double click it to expand it.

    The expanded file will have a "Unix Executable File" named 1Password_diagnostics. Double-clicking this will cause a Terminal window to open and download some files it needs. (Note: If you use OS X Lion or Mountain Lion, you may need to right click the file, choose Open, and click Open on the dialog).

    Once it completes it should open a window in your browser with the results. Please click File->Save As to save this file to your computer. Please save it as "Page Source" or "HTML" if there are options for this.

    If you do not get a report created, please copy and paste the output from the Terminal window so we can take a look at the errors that were created. This will help us figure out where the problem is in creating the diagnostics report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums

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