Failure to open since upgrade [resolved by running app from /Applications instead of Dropbox folder]
I upgraded to version 4.4 yesterday and it seemed to work fine. Today, however, I can not get 1 Password to open on my Mac. I have sent crash reports to AgileBits and Apple. I have rebooted by computer to no avail.
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Now it will open occasionally, although most of the time it crashes immediately.
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Suddenly started working for no apparent reason. This is not the first time I have had problems after an upgrade. What can I do in the future to prevent them?
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Stopped working again!! Please help, this is driving me crazy.
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I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.
I'd like to take a closer look at your system to determine where things are going wonky. I know you've been sending the crash reports (and thank you for that!), now I've got a bit more detailed report I'm going to ask you to generate. Could you please send us a Diagnostics Report?
http://learn2.agilebits.com/1Password4/diagnostic-report.html
Then attach the entire file to an email to us: support+forum@ agilebits .com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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Not looking to hijack the therad but I'm having the same problem. I haven't gotten 1Password to open since updating it yesterday afternoon. It keeps telling me it failed connect to 1Password Mini. Please restart 1Password and if that doesn't help, contact AgileBits support.
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Hi @jfornelli,
I'm sorry to hear that you are also experiencing this problem. Please also send us a Diagnostics Report as Megan asked in post #5 and we will take a look.
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I have sent the Diagnostics Report as requested. I was unable to do so before now as I was out of town without my laptop.
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Hi @Steven_Wagner,
We've received your email with the Diagnostic Report - thanks for sending it in! Someone from our support team will respond to you as soon as possible to help resolve this problem with opening 1Password.
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