Purchased 4 for Mac and installed but still have 3.8

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Janet Robinson
Janet Robinson
Community Member
in Mac

I purchased the new version from the app store; credit card has been charged; app says it's installed but I still have 3.8.

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  • Megan
    Megan
    1Password Alumni
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    Hi Janet,

    I'm sorry to hear that you're having trouble getting set up with 1Password. Now since 1Password 3 and 1Password 4 are separate apps, you can have them installed at the same time. Please check in your Applications folder to see if you have a '1Password' app with a circular lock logo. If it's not there, go into the Mac App Store and look in the 'Purchases' section. You should be able to download directly from there.

    You can follow our Setting Up 1Password guide to get things up and running.

    I hope this helps, but we're here if you have any further questions!

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