Not able to sync with iPhone 5s

Options
LarryL
LarryL
Community Member
in Mac

Just downloaded app from Apple store and have not been able to sync with app on iPhone. Have tried the renaming of files (***_OLD) and restarted 1password but still does not recognize when I try to sync on iPhone. Also when I go to preferences>sync the iCloud is greyed out and says "iCloud syncing is available only for primary vault". One thing that "could" be causing issue - several weeks ago I downloaded the app from the Agile website but never used app - could that somehow be causing the Apple download to think I am an existing user????

Comments

  • LarryL
    LarryL
    Community Member
    Options

    Got it! My iPhone iCloud documents and settings was not turned on.

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @LarryL,

    Thanks so much for letting us know that you're all sorted out! I'm so sorry that we didn't get to you in time to be of any use to you. I hope everything works smoothly for you from now on, but if you have any further questions or concerns, we're here to help!

This discussion has been closed.