cannot update from 1P3 to 1P4

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hallygally
hallygally
Community Member
in Mac

Hi,
I bought 1P3 from the agilebits website directly and not from the MAS. Now the update to 1P4 fails. Any tips what to do?

regards,
hallygally

Comments

  • Megan
    Megan
    1Password Alumni
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    Hi @hallygally,

    In order to get this sorted out, I'll need to know a little bit more about your 1Password ecosystem:

    • What are the version numbers of 1Password and your operating system for all computers and devices running 1Password?
    • Where are you currently storing your data? (Are you syncing with Dropbox or iCloud for example)

    Please note that the update from 1Password 3 for Mac to 1Password 4 for Mac is not an automatic update - you will need to purchase a new license for 1Password 4 for Mac, either directly from our store (enter your existing license information on our upgrade page to get a discount!) or from the Mac App Store.

    The more detail you can provide, the more quickly we'll be able to get you sorted out! :)

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