Backup failed

steve13 · October 2014

I am getting this error message when I start 1Password:
Database Backup Failed
The 1Password Database could not be backed up.
Database exists but is invalid. One or more keys files
may be missing.

1Password 4 version 4.4.1 (441008)
Agile Web Store

This just started a couple of days ago. How can I fix this problem?

Megan · October 2014

Hi @steve13,

Please try this:

Open 1Password.
Click the 1Password menu, hold down the Control key, and select Quit 1Password and 1Password mini.
Restart the Mac.
Relaunch 1Password.

This should get things backing up properly for you. :)

steve13 · October 2014

After trying this several times, the error message went away.

MikeT · October 2014

Hi @Steve13,

Just to double check that it is in fact working, please open the main 1Password app, and go to the File Menu > Backup.., make sure a new backup did show up.

Thanks!

steve13 · October 2014

The problem has happened 3 times this morning since I turned my computer on.

steve13 · October 2014

A new backup does appear when I go to Backup.

MikeT · October 2014

Hi @steve13,

I think I know what the problem is, it might be related to a date format bug. To confirm this, can you email your diagnostic report to support+forum@agilebits.com with a link to this thread.

Thanks!

steve13 · October 2014

I emailed a report but have not received an answer! :\ Has the problem been identified and fixed?

steve13 · October 2014

I received an answer from support and the problem is now FIXED!!

Thanks!!

Ben · October 2014

Thanks for the update @steve13! Sorry for the delay. We've been swamped with requests since the release of iOS 8. We appreciate your patience.

Backup failed

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