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m_power
m_power
Community Member
in 1Password 4 for Windows

Hello,
since a few days I'm getting following error on all my windows computers:

I've got two Laptops running with Win 8.1 and 1Password 4.X where I get this error and I'm not able to open my vault. On my Desktop, where I still got 1Password 3.X it will open and it will also open on my Android Device.

I'm synching my Vault via Synology Cloudstation which worked perfect for months...

Any Ideas?

Thanks in advance

Comments

  • svondutch
    svondutch
    1Password Alumni
    edited February 2015
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    The encryption keys are missing from your vault.

    You might be able to repair your vault here: File > Repair 1Password Vault

    If this doesn't work, I'm afraid you have no alternative than to restore a recent backup of your vault.

  • DBrown
    DBrown
    1Password Alumni
    Options

    Are you syncing your 1Password data among all those machines, @m_power?

    Specifically, are you able to open the same vault on your two laptops that you cannot open on your desktop PC?

    /cc @svondutch

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