App crash on launch, not compatible with OS version

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dkberman
dkberman
Community Member
in Mac

As soon as the app launches, it crashes with the below crash report. Running 10.10.3 and iPassword5. I redownloaded the app from the website and still got the same error.

Here's the start of the crash report
Process: 1Password 5 [490]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [490]
User ID: 501

Date/Time: 2015-06-26 07:56:06.918 -0400
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: 0AE33CA2-7AC1-8535-565E-0AB87B18826C

Time Awake Since Boot: 120 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.10.3
Sync Type: Not Provided

Comments

  • dkberman
    dkberman
    Community Member
    Options

    and the end of the file: If the binary file info in the middle is needed, I'll come up with a way to post it, was too large to fit.

    Model: MacBookPro11,3, BootROM MBP112.0138.B14, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.19f12
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en0
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

  • Stephen_C
    Stephen_C
    Community Member
    Options

    Please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    Stephen

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @dkberman ,

    Please let me know if you're having any further trouble after following Stephen's instructions. :)

This discussion has been closed.