My master password is only working on one computer

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didisuperfly
didisuperfly
Community Member
in Mac

Hi there. I recently tried to share my personal vault on my work computer. Everything went really smoothly up until the point where I had to enter my master password for my personal vault. It kept on being rejected. The same password works perfectly fine on my personal computer (where I originally downloaded 1pass). Any ideas whats going on?

Best,

Diana

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Stephen_C
    Stephen_C
    Community Member
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    Please provide more information so we can assist you. Please tell us:

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @didisuperfly,

    I'm sorry you're having trouble sharing your vault! The information Stephen asked for should be helpful for us, so we can help you to troubleshoot the issue. In particular, please let us know the exact steps you took to set up the sync for 1Password on your personal Mac, the steps you took to share that vault (I'm assuming via Dropbox folder sharing?), and the steps you took to try to add that vault on your work Mac.

    Thanks in advance!

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